Deliveries & Returns

Deliveries

We deliver anywhere in the Maltese Islands. At this time, we cannot deliver outside Malta.


FREE DELIVERY OFFER

WJA Distributors is offering FREE DELIVERY on all online orders of 70EUR and over. A charge of 7.00EUR is added on checkout for orders less than 70EUR.


Return Policy

Your satisfaction is our top priority. We guarantee the quality of our products and we want you to be completely satisfied with your purchases. If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs and tastes. You can return the purchased items within 14 days of receipt for an exchange or full refund/Credit (less shipping/delivery charges) subject to Return Conditions.


We are always striving to make the Return and Exchange process as easy and hassle-free for you as possible. It is simple, providing you follow our Return and Exchange Instructions. Please contact us should you have further questions.


Return Conditions

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items, and instruction manuals included.


Generally, as a “rule-of-thumb" you return the items to us the same way we sent them to you - in the same condition and with all the original contents.


We do not accept returns or exchanges on customized orders. All charges related to the return of items are the responsibility of the customer.


Restocking Fees

There is no restocking fee for returns of unopened, unused, and untested items returned within 15 days. Please keep in mind that restrictions apply. A restocking fee of 15% will be applied to returns of opened, used, or damaged products to cover our processing, packing and shipping expenses. Additional fees may apply if the item is not returned in its original packaging.


We reserve the right to charge a restocking fee of up to 15% for the return of resalable items outside of the policy stated here.


Exchanges

If you are not fully satisfied with your purchase, we will be happy to exchange it for you. Please return the item to us within 15days and experience no restocking fees, providing the item is in NEW (unopened, unused, untested and resalable) condition. Please follow the simple steps outlined in Return and Exchange Instructions.


Refunds/ Credits

Product Refunds/ Credits. We will be happy to issue a refund/ credit to you providing the Return Conditions are met. In the event of non-compliance with these requirements, a refund will be issued in accordance with the condition of the returned merchandise and the value of missing items, if any. No refunds will be issued before merchandise is received and evaluated.


Policy Exceptions

We do not accept returns on:

- Customized or personalized products.

- Damaged packaging, used items, tampered with items.


Language in which contracts may be concluded

All transactions/orders carried out on this website are concluded in English.

Continue
Manufacturers

Facebook

YouTube